# Returns & Exchanges

## ONLINE RETURN POLICY

**To initiate a return, please click [here](https://shopify.com/57606766766/account).** We accept returns and exchanges for full-price, unworn, unwashed, and unaltered merchandise within **5 days** of receiving your order. Items must be returned in original condition to be eligible for a refund.

### Return Details:

- Online Returns: A $15 return fee will be deducted from your refund.
- Local Online Returns: If you're local, you can return your online purchase in-store at no charge.
- Return Window: Returns will not be accepted if merchandise is not shipped within the 5-day return window.
- Refund Timing: Please allow 7-10 business days from receipt of returned items for the refund to appear in your account.
- Shipping Charges: Shipping fees are non-refundable.

### Condition of Returns:

- Shoes must be returned in the original box with all original contents.
- Try shoes only on carpeted surfaces to ensure they stay in new condition.
- Items with stains, odors, or visible wear are not eligible for return or exchange.
- Items that are damaged during transit due to improper packaging will not be refunded.
- It is the customer's responsibility to securely package fragile or bulky items to ensure they arrive safely.

### FINAL SALE POLICY (not eligible for return or exchange)

The following items are FINAL SALE and not eligible for return or exchange:

- Sale/Discounted items
- Special orders
- Swimwear
- Jewelry
- Skincare
- Fragrance

For any questions regarding returns or our policy, please contact us at info@shoplacool.com before placing your order.

If you require rush delivery, please contact us at info@shoplacool.com prior to ordering. Currently, l.a.cool ships within the U.S. only.

## IN-STORE RETURN POLICY

We will gladly accept returns for **store credit ONLY** on full priced items within 7 days of purchase in original condition with all tags attached, accompanied with receipt.

### FINAL SALE POLICY (not eligible for return or exchange)

The following items are FINAL SALE and not eligible for return or exchange:

- Sale/Discounted items
- Special orders
- Swimwear
- Jewelry
- Skincare
- Fragrance

If you have any questions, please contact us at info@shoplacool.com.

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